Spa Manager

Job description

Key tasks

Follow the norms and procedures of the Spa department according to the specifications of the hotel; ensure that these norms and procedures are followed through;
Ensure & oversee members' / guests' satisfaction and smooth coordination of all services within the Spa;
Formulate & provide optimum service through staff training & coaching;
Monitor operations budgets & ensure all costs are strictly controlled;
Ensure & adhere all policies & procedures and communicate policies at all levels;
Handle and solve special requests and complaints;
Control the hygiene and cleanliness of Spa work area, equipment and material;
Perform other duties as may be assigned

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Vietnamese
English

Essential and optional requirements

- Spa Manager License or Trade License is mandatory
- 2 years related experience including 1 year experience in SPA operation, or an equivalent combination of education and experience.
- Excellent social and presentation skills
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company