SO Welcome Angel (Front Office)

Job description

Key tasks

• The ambassador reports directly to the Reception Supervisor (Assistant Manager in his/her absence).
• The ambassador will be dynamic and efficient to serve all guests approaching the Reception with a professional, warm and positive attitude.
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events
• Maintain strict security procedures when issuing of room keys and guest confidentiality.
• Maintain a good communication between hotel guests and all hotel departments both verbally and in writing as required.
• Assist, as required to attend to calls for reservations and ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills.
• Ensuring all guests are offered to join Le Club loyalty program
• Complete any other duties assigned by the manager/supervisor
• Ensure Reception /Back Office area are clean and tidy at all times
• Carry out reception duties as required
• Treat guests and ambassadors from all cultural groups with respect, sensitivity and transparency.
• Practice the Sofitel Vision and Values in daily practises:
­ PASSION FOR EXCELLENCE - Our ambition and pleasure is to strive constantly to get one step closer to perfection, to excel in what we do and always be able to push ourselves a little further.
­ ESSENCE OF « PLAISIR » - To create a harmonious balance between the pleasure of feeling at home and the exquisite feeling of being elsewhere.
­ SPIRIT OF OPENNESS - In our eyes, diversity leads to richness. We have a taste for cultural blends and a thirst for everything new
• Refer to the Sofitel Brand Standards and ensure compliance in every way.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Languages essential English