Are you organised, proactive, computer friendly and with perfect communications skills?
In that case, this job is for you! You will see below some key points of what is required from you in this position:
- Responsible for reservations of individual guests over the phone, internet, e-mail and handles all associated operations - Handles reservations by applying the various step-by-step processes defined by the brand
- Increases and optimises room sales in line with the brand and hotel's sales policy by transforming a request for information into a potential reservation as soon as there is an opportunity
- Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
- In this role you also ensure guests receive a warm welcome and assistance as requested in line with Heartist standards by communicating with the Front Office department and assisting them when needed.
- Takes care of different admin tasks, such as invoices from supplier, liaising with the accounting department.