Reservation Agent

Job description

Reservation Agent 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. You are the beginning of an exceptional guest experience. As a Reservation Agent, you will make our guests feel welcome and reflect the exceptional experience when they arrive!

What is in it for you:
·  Employee benefit card offering discounted rates in Accor worldwide

·  Learning programs through our Academies

·  Opportunity to develop your talent and grow within your property and across the world!

·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

·  Consistently offer exceptional, friendly and engaging service

·  Ensure the best selection for the guest and ensure revenue is maximized through up-selling

·  Recommend property facilities and assist guests with information and special requests

·  Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

·  Guest focused personality is essential; experience is an asset

·  Prior experience working with Opera or a related system

·  Strong interpersonal and problem solving abilities

·  Fluency in English; additional languages are a plus

Your team and working environment: Ibis Seef Manama has 304 rooms including 18 apartments and 14 suites. The hotel offers different services and facilities such as the main restaurant which serves buffet breakfast daily, a coffee shop, 24/7 room service, 4 meeting rooms, fully equipped gymnasium with external swimming pool.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit  https://careers.accor.com/