Relief Night Manager/Night Concierge

Job description

Key tasks

Effectively undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift.  Ensure a smooth and efficient running of the Hotel's overnight operation, maintaining maximum guest satisfaction and the safety and security of the property. In charge of Night Team.

Responsible for the service of alcohol in some shifts and as required by operations.

Assist in the day to day operations of the Concierge department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded.​​​​​​

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Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

- Minimum 6 months experience in a similar role, preferably including 5-star experience.
- Projects a professional image at all times through personal presentation / interpersonal skills.
- Desire and ability to train and develop staff.
- Maintains awareness of industry trends in service, product, and presentation.
- Initiates contacts and establishes rapport easily.
- Organizes time and work efficiently.
- Effective verbal and written communication skills.
- Appreciates and maintains an effective outlet for stress.
- Willingness to work weekends and public holidays as part of the job role.
- Has the aptitude and willingness to undertake further development with Sofitel.

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