STAGIAIRE RECEPTIONNISTE / AGENT CONCIERGERIE POLYVALENT H/F

Description de l'offre

Key tasks

• Assure les opérations de Front Office, d'Accueil et d'Information
• Est le lien, l'interface entre les différents services et l'ensemble des points d'accueil de l'hôtel.
• Prend en charge le client de son arrivée jusqu'à son départ. Contribue à sa satisfaction permanente en assurant une prestation de qualité tout au long de son séjour
• Promeut l'offre de l'hôtel.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Profil recherché

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences Starting out
Languages essential French (Primary tongue)
English (Intermediate)
Optional languages Italian (Working level)
Spanish (Working level)

Essential and optional requirements

• Esprit d’équipe,
• Enthousiaste
• Spontané et empathique
• Capacité d’écoute et d’anticipation
• Bonne présentation, bonne élocution,
• Dynamisme,
• Esprit commercial.
• Français, Anglais ,3eme langue indispensable ( italien, espagnol)

·  Excel
·  Power Point
·  Word
·  Fidélio
·  Micros
·  Opéra