Receptionist/ Guest Relation Team Member

Job description

Key tasks

PERSONALITY AND SKILLS

We are looking for a Guest Service Team Member (Reception) who can inspire our team, and wants to be inspired.

We believe that having the right personality is more important than industry experience. Smiley, open, approachable – that’s how we describe our team so we’re looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.

We want the best people on our team and the best way to do that is to look after them.

To us, it’s as important that you enjoy your time at the hotel as the guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Great talent deserves great rewards. Here’s just some of what’s in store:

• Training and Career development opportunities
• Meals on duty
• Discounts at our hotels worldwide (we’re in 94 countries!)
• Free stays at any of our AccorHotels throughout the UK & Ireland*
• And the list goes on; discounts with Europe car, Emirates, Merlin Entertainment and Eurostar…

MISSION:

As a Guest Services Team Member you will be the first face our guests see when they arrive. The warm smile and warm welcome that gets their stay off to a great start.

You will be the port of call for guests, taking inquiries and reception duties in a relaxed but professional manner.

Above all, we’re looking for someone who wants to be part of a friendly and ambitious team. Someone who has a passion to help us grow and grow in return.

SPECIFIC REQUIREMENTS

Eligible to work in the UK

Good communication skills

£8/ Hour + Bonus Sheme

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

We believe that having the right personality is more important than industry experience. Smiley, open, approachable – that’s how we describe our team so we’re looking for someone who fits that bill.

Someone who can connect with every guest, creating experiences and most importantly, memorable stays.e looking for a Guest Service Team Member (Reception) who can inspire our team, and wants to be inspired.