Receptionist (Day and Night)

Job description

Key tasks

Novotel London Excel is looking to recruit a Receptionist to join the hotel team WITH AVAILABILITY TO START IMMEDIATELY and with flexibility to work day and night shifts.
In this role you ensure guests receive a warm welcome and assistance as requested in line with the hotel standards.

Novotel’s superb locations and facilities are renowned amongst international business and leisure guest alike, but the real secret of our success lies with our people. Our employees are well aware of the impact their efforts make on the running and reputation of Novotel and they take their responsibilities seriously.

-Duties include:

-To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
-Respond to a wide range of guest requests and promote hotel facilities
-Manage invoicing payments and cash operations during the day shift
-Check the “room report” and keep housekeeping informed of any modifications
-To take reservations and business enquiries out of office hours.

Personality:
-Guest-oriented and service minded
-Good interpersonal skills
-Sales oriented
-Ability to listen and anticipate
-Diplomacy and self-control
-Well organised

Novotel group is one of the UK’s most recognisable and respected hotel brands and a genuinely exciting place to stay and work. Created to deliver consistent services to business travellers around the world.

BENEFITS
Meals on duty, uniform and dry cleaning, paid holidays, free hotel breaks and group discounts...
Great opportunities for your career development, access to an in-house job offer site, cross profession & cross business link.
All employees participate in an employee bonus scheme which provides you with the opportunity to earn an extra salary.Get up to 13 months pay for only 12 months work.

Start date: As soon as possible

What we offer to you?
• Full time position
• £8 per hour
• Training and Career progression,
• Meal on duty,
• Uniform,
• Free stays in Accor hotels and discounts for family and friends.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English