Receptionist- Part Time (Minimum 32 Hours)

Job description

Key tasks

Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.
Assist in the day-to-day operations of the Portering department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met.

Key Duties

• Ensure professionalism and accuracy with information and billing during arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security on front desk.
• Ensure reservations have correct tariffs and up-sells.
• Ensure messages are accurate and passed on promptly.
• Provide business centre services as required, with correct charges posted for guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist with car / hotel doors and guest luggage
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure messages and faxes are delivered with the utmost urgency.
• Message boards updated daily and aware of function requirements.
• All guest property in storage, long or short term, duly documented and cared for.
• When guest report lost property take all relevant information and pass on to housekeeping.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Requirements: Full NZ drivers licence and be able to drive both auto & manual cars.

Grand Mercure and its people

At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Power Point
·  Fidélio
·  Micros
·  Opéra