Reception team member Day/Night

Job description

Key tasks

Always with a big smile
Passionate about delivering a great guest experience
able to operate with a high level of autonomy
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative and qualitative targets
Welcomes guests as soon as they arrive with due care and attention
Helps encourage customer loyalty by developing friendly, personalized relationships
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Conveys the hotel image
Helps bring certain brand concepts to life on a day-to-day basis.