Reception Team Member

Job description

Key tasks

Full time

We are looking for a new team member here at the Ibis Bristol Centre who is full of energy, has a great personality and takes pride in giving great customer service whenever they can!

Your duties will include:

Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalised relationship

Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed

Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people

Handles any guest comments, objections or complaints and provides a response as soon as possible while the guest is still at the hotel in line the 15 Minute Satisfaction guarantee

Check in/ check out guests and provides assistance, collects and inputs information on guests, to improve future visits to the hotel