Reception Team Member

Job description

Key tasks

We are looking for a new receptionist here at the hotel who is full of energy, has a great personality and takes pride in giving great customer service whenever they can! What is also important that they are a team player, willing to help their colleagues whenever they can.

Duties would include the following.

Ensure that the handing of a reservation for the hotel or other hotels in the Group is done with complete professionalism.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
Inform the guest of all the services available at the hotel.
Ensure that the quality of the service offered to the guest is in accordance with company standards.
Ensure that the guest service is excellent so that he/she will return to the hotel.
Keep all statistics and information available for the other services.
Understand and comply with all health and safety regulations for the department.

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  TARS
·  FOLS