Reception Supervisor

Job description

Key tasks

We are very proud to announce that we are looking for an enthusiastic Supervisor Team Member to join our team here in Wembley!

What’s in it for you: joining Novotel London Wembley would mean become part of the fantastic Accor family. A wide range of benefit will be available to you as an Accor' talent, such as:
- free week-end breaks in UK properties
- great training opportunities through Accor Academie: the Number 1 Hotel School in the World
- Career progression and transfer opportunities
- Bienvenue Card, which gives you discounts in all the Accor properties around the world, restaurants, train and flight tickets, car rentals and many more!
- Company Pension Scheme
- Annual Leave

Who we are looking for: We are looking for people with the right attitude towards hospitality, happy smiley people with the an eye for detail who will ensure our guests and clients have a memorable stay with us no matter which area of our team you work in. Experience is great – but the right attitude is greater.

Overview of duties:

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
• Conveys the hotel image
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Ensures that employees are well presented (uniforms, personal hygiene etc)
• Helps employees improve their skills and provides support
• Supervises the management of debtors, group and individual guest invoicing
• Supervises recording and cash operations while on duty
• Ensures cash management is correctly handled

Does it sound like your next step? Apply today!

We are looking forward to welcoming you to our team!

It is a lot better at Novotel!