Reception Supervisor

Job description

Key tasks

We are looking for a Reception Supervisor to join our busy front office team here at Sofitel London Gatwick. As Reception Supervisor you'll be responsible for supporting the running of the Front Office department. You'll have good team management skills, strong customer service skills, be an excellent problem solver, who will lead from the front and gain respect from other team members. You'll also be well presented, have a bright personality and be passionate about service and working hard to make sure the department runs as well as possible.

The ideal candidate will have minimum of 1-2 years Receptionist/Front Desk experience in a similar high volume and fast paced environment.

Job Description

- To supervise and oversee the daily shift process and procedures, ensuring that all team members adhere to company standards and policy.
- Ensure exemplary levels of guest service are consistently maintained.
- Ensure our guest receive first class service, fast efficient check - in and check- out.
- Ensure all customers queries and requests are handled in a polite and efficient and courteous manner
- Maximize of room sales and revenue for the hotel
- Ensure a high level of product knowledge of the Hotel and local area
- Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
- Adherence to procedures relating to health, safety and security of guests
- Prompt response is given to the guests’ enquiries and assistance is offered appropriately

Benefits package
• 28 days' paid holidays during each holiday year
• 5 days extra holidays for employees with over 5 year service
• £200 for recommending someone into the organisation
• Preferential room rates for yourself and your family
• Free Tea, Coffee and Hot Meals whilst on duty
• Uniform and free laundry service for most positions
• Discounts on local travel
• Discounts with Merlin entertainments
• Access to discount portal with a vast range of in store and online discounts across many UK retailers
• Free eye care vouchers for VDU users
• Cycle2Work Scheme
• Excellent employee recognition programmes
• Range of learning and development programmes
• Opportunities of promotion and transfer across the group
• Free staff social events
• Company Pension scheme
• Critical Illness Cover (after 1 year service)
• Childcare voucher scheme
• Free employee assistance helpline for you and your family
• And more...

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Fidélio
·  TARS
·  Opéra