PERSONALITY AND SKILLS
As Night Team Leader you will oversee the supervision of the night Team during the night hours and ensure that excellent service is delivered to our guests at all times.
You will act as first point of contact for guest queries during this time and ensure that Night Audits are completed.
• Provides a warm and personalised welcome to guests.
• Anticipates guests' needs and takes them into consideration.
• On duty you will be the one responsible for the hotel you will be tasked with ensuring guest have a memorable stay.
• Handles any guest complaints and/or remarks
• Conveys the hotel image'