Offers “Accor”

Expires soon Accor

Reception Agent

  • Dubai, UNITED ARAB EMIRATES

Job description



An exciting opportunity has arisen for Receptionist, Front Office  (Russian and/or German Speaker) to join our team; some of the key duties and responsibilities of this role are:

·  Welcome all guests with a smile and maintain a professional approach at all times
·  Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events
·  Have knowledge of hotel rates, package and discounts
·  Be flexible according to the business needs
·  Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all times
·  Keep yourself informed with all VIP arrivals
·  Be flexible in regard to work schedule.
·  Ensure that all guests are communicated with the credit policy and procedures upon check-in
·  Take initiative through empowerment to ensure complete guest satisfaction
·  Be fully aware of safety and emergency procedures
·  Handle mail and messages properly and on confidential basis
·  Know how to follow all hospitality guidelines and daily service basics
·  Assist a fellow associates in their job to ensure that all are done on time
·  Have knowledge about the city, the local area and attraction to provide the guests with all requested information
·  Make sure to work with various departments for accurate delivery of guest amenities
·  Share, announce and display all VIP arrivals and introduce brief information about guests
·  Be aware of the front desk operations and help front desk associates when needed
·  Report any unusual occurrences or requests to the manager and team leader
·  Be familiar with the AM, PM and night check list to ensure smooth daily operations
·  Ability to deal with the public in a professional and courteous manner
·  Ability to communicate with all managers, supervisors and fellow associates
·  Ensure the proper safety instructions are given before operating any equipment
·  Ensure that daily banking procedures are followed and performed as per the standards

Desired Skills & Qualifications
·  1-2 years’ relevant experience 
·  English, Russian and/or German Languages are essential.
·  Concern for quality and attention to details
·  Ability to work and communicate in a multinational environment
·  Able to work in a fast paced environment and can multitask
·  Ability to remain calm and composed under pressure
·  Flexible in terms of scheduling
·  Applies a professional, confidential and ethical approach at all times

Make every future a success.
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