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Offers “Accor”

37 days ago Accor

Reception Agent


Job description

An exciting opportunity has arisen for Receptionist, Front Office (Russian and/or German Speaker) to join our team; some of the key duties and responsibilities of this role are:

· Welcome all guests with a smile and maintain a professional approach at all times
· Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events
· Have knowledge of hotel rates, package and discounts
· Be flexible according to the business needs
· Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all times
· Keep yourself informed with all VIP arrivals
· Be flexible in regard to work schedule.
· Ensure that all guests are communicated with the credit policy and procedures upon check-in
· Take initiative through empowerment to ensure complete guest satisfaction
· Be fully aware of safety and emergency procedures
· Handle mail and messages properly and on confidential basis
· Know how to follow all hospitality guidelines and daily service basics
· Assist a fellow associates in their job to ensure that all are done on time
· Have knowledge about the city, the local area and attraction to provide the guests with all requested information
· Make sure to work with various departments for accurate delivery of guest amenities
· Share, announce and display all VIP arrivals and introduce brief information about guests
· Be aware of the front desk operations and help front desk associates when needed
· Report any unusual occurrences or requests to the manager and team leader
· Be familiar with the AM, PM and night check list to ensure smooth daily operations
· Ability to deal with the public in a professional and courteous manner
· Ability to communicate with all managers, supervisors and fellow associates
· Ensure the proper safety instructions are given before operating any equipment
· Ensure that daily banking procedures are followed and performed as per the standards

Desired Skills & Qualifications
· 1-2 years’ relevant experience
· English, Russian and/or German Languages are essential.
· Concern for quality and attention to details
· Ability to work and communicate in a multinational environment
· Able to work in a fast paced environment and can multitask
· Ability to remain calm and composed under pressure
· Flexible in terms of scheduling
· Applies a professional, confidential and ethical approach at all times