RÉCEPTIONNISTE TOURNANT

Job description

Key tasks

Vous assurez l'accueil et prenez en charge le client depuis son arrivée jusqu'à son départ. Vous contribuez à la satisfaction permanente du client en assurant une prestation de qualité tout au long de son séjour. Vous participez à la réalisation des objectifs qualitatifs et quantitatifs du service.

Pour ce poste, il est attendu:
- Aisance relationnelle, sens de l'accueil et du service;
- Esprit d'équipe;
- Capacité d'écoute et d'anticipation;
- Bonne présentation, bonne élocution;
- Dynamisme;
- Esprit commercial;
- Résistance au stress;
- Sens de l'éthique;
- Autonomie et responsabilité.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential French (Primary tongue)
English (Working level)

Essential and optional requirements

Connaissance Opéra

·  Excel
·  Word
·  TARS
·  Opéra