OPERATIONAL MANAGER

Job description

Key tasks

Come and be part of the beautiful Cluster Grand Mercure & Pullman SP Vila Olimpia.

Your mission as Operational Manager is providing innovation and renewal in the hotel's service offer, with particular focus on F&B, Meetings and Events.

We are counting with your talent to implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage areas.

• Conveys the Pullman and Grand Mercure spirit to guests by playing a ''hands-on'' role in the hotel, embodying sociability and proximity.
• Ensures that team organization remains flexible and ready to meet customer needs.
• Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments.
• Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.
• Creates the impetus for working innovatively and on projects across departments, in particular for Meetings. To this end, conducts continuous benchmarking on the competition.
• Conveys the Pullman and Grand Mercure spirit to employees through his/her management style based on proximity, sociability and cross-divisional working methods.
• Ensures these principles are passed on by employees, between each other and to guests.
• Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.
• Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalized support.
• Instils a sales mindset to employees through continuous stimulation (upselling, incentives, challenges...)
• Provides suggestions for the Sales Manager concerning all offers on sale.
• Improves team organization while ensuring an appropriate structure and numbers of staff.
• Sets sales and expenses budgets for his/her area of responsibility.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Master / MBA
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential Portuguese
English
Optional languages Spanish (Fluent)