Night Receptionist/Auditor

Job description

Key tasks

Overview of duties:
• Oversees the Front Office department operations at night.
• Delivering the highest quality to customers, whilst adhering to all legal rules, regulations and guidelines of the Hotel.
• Responsible for the hotel once the daytime managers are off duty ensuring the safety of property and people.

Main Duties:
• Welcome guests who arrive late.
• Provides a warm and personalised welcome to all guests
• Handles the arrival and departure processes for guests, ensuring they take as little time as possible
• Handles phone calls and manages the reservations schedule
• Follows up any guests request (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Respects the procedures governing invoicing and cash operations
• Is responsible for the reception’s cash holdings
• Establishes the closing and nightly activity reports for the hotel management
• Applies the hotel’s security regulations (in case of fire, night patrols etc)
• Provides comprehensive information about hotel services, places of interest, restaurants, doctors, sightseeing tours and any other information of interest.
• Provides guests with information on outside facilities.
• Takes responsibility for receipt, storage of baggage for guests.
• Remains aware of all activities taking place in the hotel; familiar with the daily function sheet and VIP arrivals.
• Organises, supervises and performs delivery of all newspapers to Hotel guests, charge where necessary.
• Supervision of lobby area with special focus on general security of the guests and Hotel.
• Performs related duties and special project as assigned.
• When rooming the guest briefs guest on usage of light switches, TV, radio, minibar, AC controls telephone, facilities, Internet facilities etc. (Rooms Procedure Check List)
• Provides shoe cleaning service to Hotel guests as required
• Maintains a minimum, but comprehensive stock of stationery for the department.
• To be able to competently recount the hotel story to clientele.

MGallery: STAGE WITH TALENT

Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors. In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as  learning an high end trade in a hotel network composed above all of  franchised and managed hotels.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

·  Excel
·  Opéra