Night receptionist. (30 hours a week)

Job description

Key tasks

We are currently looking for a passionate and dedicated Night Auditor to join our dynamic and highly dedicated team. The Night Audit Guest Service team member role is for someone who is passionate about providing amazing customer service as well with a great eye for detail. The right candidate for the role must have an outgoing personality with a passion for delivering excellence through service.

As a Night receptionnist your duties will include,
* Check in/ Check out the hotel guest
* Handle customer complaints
* Running Night Audit closer procedures
* Upsell food and drinks during the night and reach your monthly target
* Carrying out any room service request during night

The successful candidate will enjoy a number of benefits such as:
* Meals on duty
* Accor Bienvenue Card
* Bonus Breaks
* Be our best headhunter
* Accor Employee Bonus Scheme

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)
Optional languages Spanish (Working level)

Essential and optional requirements

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
Great upseller
 Strong sense of ethics,
 Autonomous and sense of responsibility

·  Excel
·  Word
·  HACCP
·  REJANE
·  TARS
·  Opéra