NIGHT MANAGER

Job description

Key tasks

Overview of duties
 Ensures that guests' have a smooth running stay at the hotel
 Manages and motivates front office teams in order to provide high quality services for guests,
 Ensures the department meets its quantitative and qualitative targets,
 Implements brand and Group projects and identity features (Internal Control, SOPs, Keys to Success, Le Club controls,…)

Main Responsibilities
Customer relations
 Develops close relationships with guests throughout their stay with the aim of gaining their loyalty,
 Anticipates guests' needs and takes them into consideration,
 Handles guest complaints if they have not been dealt with by team members and provides a rapid solution,
 Conveys the hotel's image,

Professional techniques / Production
 Ensures that the hotel's pricing policy is correctly applied (price value, start and end of price validity),
 Keeps Opera records accurate,
 Ensures that guest documentation and information is available and up-to-date,
 Ensures that internal audit procedures are duly applied,
 Ensure closure of days and night Audit procedures correctly followed

Team management/ Human Resources
 Develops employees' motivation and team spirit by creating a good working atmosphere,
 Organises the welcome and integration of new employees,
 Prepares and/or checks work schedules in line with activity forecasts,
 Draws up the training plan and follows up implementation,
 Helps employees improve their skills and provides support for career development,
 Applies labour legislation,
Management and administration
 Ensures that invoicing and cash operations procedures are respected,
 Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc),
 Is responsible for the efficient running of the Hotel during the night shift.

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra