Night Duty Manager

Job description

Key tasks

• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls and manages the reservation schedule
• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set
• To assign responsibilities to associates and to check their performance daily.
• To be responsible in the implementation of Accor audit system (Focus).
• Maintain a logbook of all guest and staff incident reports and submit to the management.
• Support associate needs in departments based on the hotel priorities and anticipated business levels.
• To be aware about DTCM local requirements (follow up and responsible for DTCM and Police requirements in coordination with the Assistant Government Relations Manager and the GSA CIDs) and to establish good working relationship with local government authorities
• Ensure that guest passport details are sent on time through the CID system
• To assist and be responsible of Le Club members, Frequent Flyer program and VIP guests
• Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Writes a report on activities and incidents that occur during the night
• Ensures that guest supporting documentation is available and up-to-date
• Performing the night audit cut-off run and generation of daily reports
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi requests, breakfast information)

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Arabic (Primary tongue)
English (Working level)
Optional languages Mandarin (Working level)

Essential and optional requirements

* Minimum two years experience as Front Office Night/Duty Manager in a 2, 3 or 4 star hotel
* Well versed in OPERA, TARS, Excel, Word, and Outlook