Night/Duty Manager

Job description

Key tasks

- Responsible for overall operation of the hotel during the night
- Fully familiar with the Front Office policies and procedures and possesses a general knowledge of the hotel's and local policies.
- Familiar with procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations, etc...
- Handles guest complaints/comments/problems/requests in a very professional manner and always strives to provide a quality guest experience.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Fluent)
Arabic (Notions)

Essential and optional requirements

Desired candidate should be a Hotel Management graduate with a minimum of 2 years’ experience as Supervisor Level in a 5 star environment. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Novotel service standards and ACCOR values with guests and associates.