Night Auditor

Job description

Job Description

- Welcomes guests as soon as they arrive with care and attention, with a personalised approach

- Promoting company’s ALL loyalty programme

- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most e fficient and satisfying manner

- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area

- Competent in taking Reservations, upselling where possible to maximise on average room rate

- Is able to coordinate hotel emergency situations along with Night Manager/team/Guests

- Patrols all areas of the hotel on a regular basis to make a report of any fire or H&S hazards or maintenance

- Ensures the security of the hotel and is responsible for the safety and security of both staff and guests.

- Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist

Work Experience

Open-mindedness, excellent interpersonal skills and sense of initiative .

 

• Guest orientated, service minded and attention to detail

• Sparkling personality

• Sales orientated

• Good level of general culture

• Excellent presentation

• Well organised

• Autonomous

• Team spirit

• Creative

Benefits

·Apprenticeships available

·Team member of the month incentive

·Team member recognition events throughout the year

·Free meals on duty and uniforms provided

·Accor F&B Discount at any Accor Hotel Worldwide

·Accor Friends and Family Rates

·Accor Development Program

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