Offers “Accor”

Expires soon Accor

Night Auditor - Ibis Wellington

  • NEW ZEALAND
  • Accounting / Management control

Job description

Job Description

Main Purpose of the Job

Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures

Key Duties

·  Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.
·  Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.
·  Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.
·  Ensure the security of hotel “keys” and be responsible for the safety and security of the building
·  Know procedures to follow in the event of a hotel emergency.
·  Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.
·  Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
·  Prepare billings for Account Receivable in line with finance policy and procedures.
·  Complete computer systems back-ups and save in accordance with finance policy and procedures.
·  In the absence of the Night Manager take responsibility for night staff.
·  Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.
·  Program wake-up calls, order newspapers and ensure they are delivered.
·  Communicate through the Front Office logbook to pass on important operational and guest information.

Supervisory Duties

·  Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
·  Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
·  Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
·  Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
·  Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
·  Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
·  Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

Work Experience

Part Time (Minimum 32 hours)

·  Motivated
·  Organisational
·  Takes initiative
·  Ability to work under pressure
·  Shifts start from 11pm
·  Ability to work on a rotating roster

Benefits

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development

","datePosted":"2020-12-03T00:00:00.000Z

Make every future a success.
  • Job directory
  • Business directory