Night Auditor - Ibis Wellington
NEW ZEALAND Accounting / Management control
Job description
Job Description
Main Purpose of the Job
Be proficient in front desk duties and the checking, preparing of reports/statistical information in accordance with finance policy and procedures
Key Duties
· Ensure the arrival and departure of all guests, to and from the hotel is dealt with in a friendly and professional manner.
· Deal with all cheques, cash and credit transactions in accordance with finance policy and procedures.
· Answer switchboard in a courteous manner ensuring accurate recording and prompt delivery of all messages.
· Ensure the security of hotel “keys” and be responsible for the safety and security of the building
· Know procedures to follow in the event of a hotel emergency.
· Be totally conversant with PMS, daily balance process, running reports and compilation of daily statistical information as required by finance policy and procedures.
· Audit room rates, charges, reconcile and balance revenues generated as per night audit checklist.
· Prepare billings for Account Receivable in line with finance policy and procedures.
· Complete computer systems back-ups and save in accordance with finance policy and procedures.
· In the absence of the Night Manager take responsibility for night staff.
· Be competent in the taking of reservations, up-selling where possible to maximise on average room rate.
· Program wake-up calls, order newspapers and ensure they are delivered.
· Communicate through the Front Office logbook to pass on important operational and guest information.
Supervisory Duties
· Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
· Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
· Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
· Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
· Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
· Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
· Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.
Work Experience
Part Time (Minimum 32 hours)
· Motivated
· Organisational
· Takes initiative
· Ability to work under pressure
· Shifts start from 11pm
· Ability to work on a rotating roster
Benefits
Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Discounted benefits throughout Accor
Staff celebration & tenure recognition
Bring your mate to work – program
Employee Assistance Program
Fantastic career growth opportunities
On-going training, learning and development
","datePosted":"2020-12-03T00:00:00.000Z