Night Audit Supervisor

Job description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

 

 

What’s in it for you:

 

● Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!

● Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential

● Give back through our Corporate Social Responsibility activities and local community based philanthropy.

 

 

What you will be doing:

 

● As the Night Audit Supervisor, you will develop and gain valuable leadership skills and provide guidance to a diverse group of Ambassadors with varying personalities, all while building engagement and a sense of value for the team.

● As a Supervisor of a department that often has the first and last impression with the guest, you will assist in creating a warm and welcoming reception upon arrival, and a fond and sincere farewell upon departure. You will exercise good judgment and a strong intuition to anticipate the needs of the guest, and ensure the team is able to do the same. 

● Provide feedback to the team and assist in the development of the team members’ skills. Use your knowledge and expertise to ensure that the team is set up to successfully and seamlessly create a desirable experience for our guests!

● Collaborate and assist where needed, including being assigned specific projects to improve the department’s operational procedures and success; this role may call for you to wear “many hats”, both on the floor and assisting with office responsibilities, paperwork and attending interdepartmental meetings. 

● Monitor quality and guest satisfaction scores. Contribute to the implementation of procedures and practices that will support the team and positively influence the guest experience.

 

Your experience and skills include:

 

● Excellent communication, organizational and problem solving skills that allow you to lead and coach your team effectively

● An ability to work under pressure while maintaining a sense of poise and professionalism. It is crucial that this is also the tone you set for/expect from your team members - leading by example is imperative in establishing departmental success!  

● A can-do, positive attitude that enables, empowers and inspires others

● An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members.  Will have strong math skills and be financially saavy.

● A desire to learn and grow and a fast paced, challenging, exciting environment
","datePosted":"2020-12-02T22:07:24.106Z