Multi Skilled Night Auditor M/F

Job description

Key tasks

We are looking for a person who:

 Welcomes guests who arrive late and takes care of them until their departure
 Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
 Is responsible for the hotel once the daytime managers are off duty
 Ensures the safety of property and people
 Customer relations
 Provides a warm and personalised welcome to guests
 Anticipates guests' needs and takes them into consideration
 Handles any guest complaints and/or remarks
 Conveys the hotel image
 Takes care of the arrival and departure processes for guests
 Informs guests about the formalities, any special conditions relating to their stay and the services available
 Handles phone calls
 Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
 Writes a report on activities and incidents that occur during the night
 Ensures that guest documentation at reception and in the lobby is available and up-to-date
 Respects the procedures governing invoicing and cash operations
 Is responsible for the reception's cash holdings
 Establishes the closing and nightly activity reports for hotel management

Great talent deserves great rewards so apart from a full time contract, here's just some of what we are able to offer:
* Attractive Bonus Scheme
* Discount card to be used in Accor hotels worldwide (Accor Bienvenue Card)
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme

We are looking to fill this job as soon as possible and aim to come back to you within the next 3 weeks. If you are successful, you will be invited for an interview followed by a trial shift.

Part time contract is available as well.