Maintenance engineer - team member

Job description

Key tasks

The Maintenance Team Member is responsible for ensuring the maintenance of all plant fixed electrical and mechanical installation and services throughout the Hotel for maximum operational efficiency and profit. In addition, the Maintenance Handyman is responsible for ensuring that all duties are carried out in accordance with Novotel standards and legal requirements.

During the course of duty you will have access to certain information which demands the utmost confidentiality. Discretion must be exercised at all times. Due to the nature of the industry, flexibility in working hours is essential.

Common Duties:

• To present a professional, friendly and efficient impression of the Hotel at all times.
• To ensure that high standards of presentation are maintained in every area of the hotel and by all staff at all times.
• To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority.
• To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements.
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct;
• To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
• To manage and report all emergencies and complaints using the procedures set by the Hotel.
• To attend any meeting and training session as required for the position.
• To support senior managers in the application and implementation of all the company’s policies and procedures.
• To support senior managers in the application and implementation of all relevant legislation in any area of the department.
• To maintain vigilance regarding possible fraud, theft and potential security risks.
• To apply and implement all the company’s policies and procedures.
• To apply and implement all relevant legislation in any area of the hotel.
• To be fully conversant with all facilities and service of the Novotel Greenwich.
• To be conversant with the responsibilities and duties of staff and management at Novotel London Greenwich.