LEARNING & DEVELOPMENT MANAGER

Job description

Key tasks

General Mission
Responsible for planning, coordinating and conducting training needs and training programs in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff.

Responsibilities and Means
- Analyzes training needs in the hotel and prioritizes such needs for Executive Committee review.
- Review training policies, procedures and practices and recommends improvement to management.
- Assists department heads in the selection and training of department trainers.

Administrative Responsibilities
- Develops annual hotel training plans and prepares quarterly reports to management
- Develops and maintains hotel’s training library.
- Develops hotel training budget.
- Develops training manuals and courses.
- Maintains employee, supervisory and management record of training.

Technical Responsibilities
- Conducts an orientation to new employees
- Conducts first-line supervisory training in basic management skills.
- Conducts guest courtesy training.
- Oversees on the job training of new employees.
- Oversees retraining of employees.
- Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto.

Human Responsibilities
- Counsels employees as needed in areas such as career planning, training and development, employee relations etc.
- Implements and monitors an effective employee relations and motivation programs in the hotel.
- Develops and implements programs to ensure employee security and safety.
- Disseminates information affecting employer-employee relation.
- Coordinates and executes employees’ social, athletic and recreational activities.

Relations
- Reports to the Talent & Culture Manager
- Interacts with individuals outside the hotel including, but not limited to training association members, training, and personnel staff from competitor hotels and other members of the local community.
- Coordinates functions and activities with other department heads and department trainers.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Communication
Professional experiences 3 to 5 years
Languages essential Vietnamese (Primary tongue)
English (Working level)

Essential and optional requirements

- Fluent in the Vietnamese and English,
- Good communication

·  Excel
·  Power Point
·  Word
·  Photoshop
·  Micros