Kwee Zeen International Restaurant Supervisor

Job description

Key tasks

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.

Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.

Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.

Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Tourism
Professional experiences 1 to 2 years
Languages essential Mandarin (Primary tongue)
English (Working level)

Essential and optional requirements

·  Excel
·  Word
·  Opéra