IT Shift Leader

Job description

Key tasks

Your job is to resolve the incidents incurred by users. As soon as the problem has been reported by the user, you quickly establish a diagnosis. Then, if you can fix the problem yourself you do so using 'remote assistance': an operation which involves the IT technician connecting to the user's computer to make the necessary repairs from a distance. If you are not able to fix the problem yourself, you call upon another repair expert.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education A level
Areas of study IT & Telecommunications
Professional experiences 3 to 5 years
Languages essential Bahasa Indonesia (Primary tongue)
English (Working level)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word