Housekeeping Supervisor

Job description

Key tasks

Overview of duties
'• Ensures the excellent quality and hygiene of the floor management services provided for guests
• Manages floor staff. '
Main responsibilities
Customer relations
Respects guests' privacy while working
Professional techniques / Production
'• Ensures that the cleaning process always meets the highest standards of hygiene, that services are correctly delivered (complimentary welcome gifts, particular room arrangement for a regular guest or VIP etc) and that the premises are safe
• Ensures that the hotel rooms and common areas are clean and pleasant at all times
• Supervises room maintenance together with the Technical Department
• Ensures the high quality of any services provided by a third-party (linen hire, cleaning etc) depending on the size of the hotel
• Coordinates room allocation in conjunction with the front-desk team'
Team management and cross-departmental responsibilities
'• Helps floor staff develop, encouraging them to attain the best level of skill possible and guiding them through their professional development • Keeps everyone on the team committed and motivated, by taking individuals' expectations into account
• Manages the team's work schedule while complying with local labour legislation (according to the size of the hotel)
• Ensures the irreproachable behaviour and presentation of all personnel under his/her responsibility
• Follows up any training courses underway and all ongoing administrative issues (eg. presence sheets, lost property, management of master keys etc)'
Commercial / Sales
'• Guarantees the high quality of the services on offer (welcome gifts etc)
• If asked, informs guests about the services on offer at the hotel'
Management and administration
'(depending on the size of the hotel)
• Manages all the expenditure on maintenance products and welcome gifts
• Helps keep energy costs to a minimum
• Optimises the department's organisation by matching the number of personnel to expected workload
• Updates dashboard management charts (condition of hotel rooms, linen stocks, welcome gifts etc), analyses them and implements action plans'
Hygiene / Personal safety / Environment
'• Ensures the respect of rules regarding hygiene, cleanliness and the safety of guest property
• Applies the hotel's security regulations and ensures they are respected (in case of fire etc)

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia (Primary tongue)
English (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  HACCP