Housekeeping Supervisor

Job description

Key tasks

The Housekeeping Supervisor as ambassador of Sofitel Dubai Downtown is required to actively promote the quality image of the company and the hotel at every opportunity.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:

•Prepare Housekeeping Attendants job assignments
•Issue keys and supplies to Housekeeping Attendants
•Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
•Attend daily meetings and receive special instructions
•Receive check-outs before reporting them as vacant
•Receive special requests from guests and carry them out
•Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
•Fill out report and hand over found articles to the lost and found department
•Supervise cleaning of guest rooms, corridors and stairwells
•Train and assist Housekeeping Attendants and advise Superior about performance
•Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)

Essential and optional requirements

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management
• Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years

·  Excel
·  Word
·  Micros
·  Opéra