Housekeeping Supervisor

Job description

Key tasks

RESPONSIBILITIES AND MEANS

• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
• To carry out any other reasonable duties and responsibilities as assigned.

ADMINISTRATIVE RESPONSIBILITIES
• To report on adverse guest comment as and when required.
• To report and record Lost and Damaged items.
• To log daily events in logbook and follow up on previous information reported by other Team leaders daily
• To prepare duty rosters of Housekeeping Attendants.
• To make requisition twice weekly of amenities for guest supplies.

TECHNICAL RESPONSIBILITIES
• To check Public Areas, F&B outlets, toilets, locker and car parks.
• To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
• To prepare and issue room status report.
• To report and follow up on repair and maintenance.
• To document all incidences in logbook.
• To ensure function rooms and toilets are clean before functions start.
• To attend to guest requests and complaints.
• To check on the standard of “Turn downs service”.
• To liaise closely with Front Office regarding guest room status.

COMMERCIAL RESPONSIBILITIES
• To ensure and check that the quality and quantity of rooms is met on a day to day basis.
• To ensure the guest expectations are met at all times.

Grand Mercure and its people

At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia (Fluent)
English (Working level)