Housekeeping Attendant

Job description

Key tasks

Overview of duties
Cleans, prepares and ensures hygiene in hotel rooms, bathrooms and common areas every day.
Main responsibilities
'The level of responsibility may vary according to the employee's next target qualification
in the Players multicompetence development programme (Qualified, Expert or Leader)'
Customer relations
'• Is polite and courteous to guests, whatever requests may be made
• Respects guests' privacy while working (for example, by respecting the ''Do not disturb'' sign)
• Takes into consideration guests' behaviour patterns
• If asked, explains to guests how to use certain equipment.'
Professional techniques / Production
'• Cleans and tidies rooms, bathrooms and common areas, applying the rules of hygiene and cleanliness and respecting both the procedures set up by the Floor Manager and the reference guidelines defined by the brand
• Makes hotel rooms and common areas look pleasant, creating harmonious arrangements
• Checks that equipment is in good working order, informing the Floor Manager of any anomalies
• Ensures that guest documentation in the rooms is complete and up-to-date
• Applies the procedure for handling lost property
• Sorts and counts dirty linen items before sending to laundry
• Respects the hotel's instructions on sorting waste
• Respects guidelines on the use of cleaning products
• Handles hotel equipment, complimentary welcome gifts and room linen with due care
• Is responsible for cleaning and restocking the trolley every day
• Is responsible for the ''master key'''
Commercial / Sales
Is familiar with the hotel's offer, and informs and encourages guests if asked about services
Management and administration
Optimises use of cleaning products, welcome gifts and room linen
Hygiene / Personal safety / Environment
'• Ensures that the corridors are clean and clear of obstacles
• Respects rules regarding hygiene, cleanliness and the safety of guest property
• Applies the hotel's security regulations (in case of fire etc)
• Applies the ISO 9001 quality certification requirements that impact his/her role
• Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.'

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

·  Excel
·  Word