GUEST SERVICE & RESERVATION AGENT

Job description

Key tasks

Directly responsible for handling telephone inquiries, accepting reservations and the subsequent input in the computer system
Responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty
Working closely with all Front Office and Sales & Marketing providing lead advice and constant feedback concerning both inquiries and firm reservations
Maximizing the hotel’s occupancy potential
Maintaining a professional, yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone