Guest Service F&B Team Leader
Buckinghamshire, United Kingdom
Job description
Key tasks
Behaves and acts in an exemplary fashion, embodying the brand mindset
Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
Ensures that all products served to guests conform to standard and are of good quality
Develops revenue and profit margins
Helps the hotel meet its targets
Provides information for guests within his/her field of competence or directs them to the right person
Remains polite and courteous at all times whatever customers may request
Handling any complaints concerning the restaurant immediately and sensibly, and keeps the manager informed.
You participate in the daily tasks involved in running a restaurant. You greet the customers. You take reservations. You produce bills and take payments. You set up the breakfast. You may be required to clean kitchens and common areas linked to the restaurant. You participate in hotel maintenance. You may be required to take the lead or supervise the daily workings of the hotel or check deliveries.
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
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Desired profile
Skills
Level of Education Did not graduate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
· Excel
· Opéra