Guest Service Attendant

Job description

Key tasks

• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
• Attend all the departmental briefing and training programs concerned.
• Apply Policy and Procedure for cash handling as per Hotel regulation.
• To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill.
• To manage the hotel petty cash and the sale of rooms in the hotel.
• To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
• Establish good working relationships with the guests and your colleagues.