Guest Service Agent - Novotel Al Barsha

Job description

Key tasks

We are looking for an experienced customer service professional who is highly motivated, well organized and has the ability to enhance a team of dedicated service providers. The ideal candidate will have outstanding customer relations skills and the ability to be proactive and innovative ensuring our guest experience in the Novotel surpasses expectation.
- Welcome the guest as per the hotel standards, register, maintain the records and check out guest performing the cashiering tasks in a friendly and professional manner.
- Manage the phone in a caring and professional manner according to the hotels standards, able to take and deliver an accurate message.
- Answer to any reservations inquiries using phone, e-mail and fax
- Ensure that all systems are updated accurately and all the front office records and filing are completed in all areas as per the hotels standards.
- Handle guest complaints tactfully and pass on all the complaints to the Front Office Manager for follow up.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Fluent)

Essential and optional requirements

Desired candidate should be a Hotel Management graduate with a minimum of 1 year experience as Guest Service Agent/Receptionist. Must be computer literate with effective communication skills and an excellent command of written and spoken English.
The ideal candidate will be a hands-on professional with a passion for service quality and excellence. Outgoing, creative and eager to share the desire to deliver Novotel service standards and AccorHotels values with guests and associates.

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