Guest Service Agent

Job description

Key tasks

Reporting to the Assistant Manager you will need to provide excellent and efficient service for the guest arrival and departure.

You will need to up sell room types where appropriate and settle guest accounts, ensuring accurate cashiering at all times.

Being a pro-active team member and learner you will also be responsible for maintaining strict security procedures to ensure guest confidentiality and safety. While assisting with queries on places of interest, directions, dining options, transport, weather etc. You will also be supporting the front office team in handling car parking, luggage assistance etc if required.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

SPECIFIC REQUIREMENTS
Previous experience in a similar role preferred.
Thorough knowledge of Christchurch CBD and outer areas.
Immaculate personal grooming.
Shift work over roster, i.e. early morning start & late evenings.
Flexibility of availability i.e. weekends and public holidays.
Excellent spoken & written English.
Experience with Microsoft Suite & Opera system advantageous.
Full New Zealand driver license with ability to drive manual & automatic would be advantageous, but not necessary.
Physically able to carry baggage, if required.
Eligible to work in New Zealand for a minimum of 12 months.