Guest Relations Supervisor
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued.
Hotel Overview: Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.
Summary of Responsibilities:
Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:
· Consistently offer professional, friendly and engaging service
· Lead and supervise the Guest Services team while ensuring all service standards are followed
· Handle guest concerns and react quickly, logging and notifying proper departments
· Attend regularly scheduled departmental meeting
· Assist in managing the departmental budget and scheduling Colleagues accordingly
· Balance operational, administrative and Colleague needs
· Assist guests regarding hotel facilities in an informative and helpful way
· Follow department policies, procedures and service standards
· Follow all safety policies
· Other duties as assigned
· Passion for guest service
· Excellent written and verbal communication, interpersonal and leadership skills
· Highly organized, results-oriented with the ability to be flexible and work well under pressure
· Strong interpersonal and problem solving abilities
· Highly responsible & reliable
· Fluency in English, secondary language preferred
· Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry
· Must have the ability to handle a multitude of tasks and Guest requests
· Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
· Knowledge of Micros-Fidelio Property Management System an asset
· Ability to work cohesively with fellow colleagues as part of a team
· Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
· Frequent standing and walking throughout shift
· Occasional kneeling, pushing, pulling, lifting
· Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist a successful applicant with the visa process and provide flights and accommodation
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS