Front Office Supervisor

Job description

Key tasks

Job / Person Requirements

We are looking for an experienced customer service professional who is highly motivated, well organized and has the ability to Supervise a team of dedicated service providers. The ideal candidate will have outstanding customer relations skills and the ability to be proactive and innovative ensuring our guest experience in the Novotel surpasses expectation.

Working closely with the Assistant Front Office Manager you will be responsible for setting and maintaining new standards of excellence in customer experience on arrival, during and on departure creating an atmosphere of outstanding professional friendly service at every customer touch point.

The ideal candidate will have at least 3 years’ experience as a GSA/Receptionist in a large quality Hotel chain; have an outgoing gregarious personality and an impeccable personal appearance.

We offer a competitive salary, benefits and incentive bonus package commensurate with one of the world’s leading hospitality providers.

Successful candidates will be contacted within 5 days of application

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Arabic (Working level)

Essential and optional requirements

Experience
• Minimum of 3 years’ experience in hospitality.
• Experience working with multi-cultural teams
• Hands on involved working style
• Used to working in a busy customer care environment

Professional Skills
 Proactive Strong Leadership
 Solid knowledge of Opera
 Outstanding training Skills
 Ability to develop team
 Able to diffuse problematic scenarios

Personal Skills
 Presents a professional corporate image
 Clearly spoken
 Understanding of Gulf Culture / Traditions
 Outgoing and personable character
 Positive can do attitude
 Innovative / Creative

Education
Degree level certification in Hotel Management

·  Excel
·  Fidélio
·  Micros
·  Opéra