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Just Say SO Angel / Guest Relations Officer

  • Administration

Job description

Key tasks

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

We are now casting for a Front Office Ambassador

So Duties
- Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Provide a creative Cousu Main experience to all guests
- Ensure all VIP rooms are checked upon arrival with accurate amenities/set ups
- Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
- Assist guests in the lobby during busy periods and whenever required (F&B, guests waiting for rooms, site inspections…)
- Ensure the lobby is neat at all times
- Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
- Carry out reception duties as required
- Provide a smooth and timely check in/out for all guests
- Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
- Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events.