Guest Experience Manager

Job description

Novotel Miami Brickell is a modern and elegant hotel that provides guest with excellent convenience, Miami-style comfort and breathtaking views out to Biscayne Bay. The Hotel consists of 275 rooms that spread throughout the 12 floors and 5,000 sq ft of meeting and conference space, located steps to the fashionable Brickell district. From our front door, our valued guests discover convenient access to the very best of Downtown Miami, from the area's top businesses, outstanding shopping, an eclectic dining and nightlife scene, world-class art, and more. Novotel Miami Brickell is the perfect choice for savvy travelers.

Guest Experience Manager
Inspiring and engaging. As our Guest Experience Manager, you will show your leadership and interpersonal strengths to maximize Guest Experience and reputation of the hotel ensuring an exceptional guest journey.
What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

·  Support Front Office to lead and grow all guest experience initiatives within the property
·  Exhibit problem solving to recover guest experience from negative into positive 
·  To be the lead contact for VIPs during stay or prior departure and seek out feedbacks 
·  Acts as the hotel Ambassador; presentable and visible in the lobby or other public areas, in order to manage during high foot traffic. 
·  Greet, check-in, respond to requests and settle accounts while providing exceptional service
·  Take initiative to add a personalized experience
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

·  Service focused personality is essential and previous leadership experience required
·  Prior experience working with Opera or a related system
·  Communicate thoughts, actions and opportunities clearly with strong networking skills
·  Ability to lead by example, believe in a strong team culture and set the scene for high performance
·  Minimum 3 years relevant experience in a mid-scale or luxury brand hotel
·  Service focused personality is essential; experience is an asset

Your team and working environment:

·  A passionate and inspired team that creates unique experiences for all they meet.
·  We recognize and celebrate our team and individual success  

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS