GSA - Front office

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Keep the Team Leader and Assistant Manager briefed at all times
·  Ensure quality and appropriateness of customer service provided.
·  To maintain Front Office log book and shift reports.
·  Respond to inquiries and resolve problems in an effective manner.
·  Ensure all guests receive a swift, smooth, professional and friendly check in and check out
·  Ensure quality in all aspects of the job.
·  Maintain record of all banquet and any other functions in the hotel.
·  Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Carry out other duties which naturally fall within the reasonable expectations of the post.
·  Adhere to the Procedures & Standards Manual.
·  Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
·  Liaise with Housekeeping for the Room Status.
·  Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
·  Carry out other duties which naturally fall within the reasonable expectations of the post
·  Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
·  Maintain records for banquet event happening in the conference or any other area of the hotel
·  Handle additional responsibilities as and when delegated by the Management.
·  Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
·  Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
·  Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Qualifications

Graduate/ Hotel Management

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.