Front Office Team Leader M/W

Job description

Key tasks

You ensure that all runs smoothly during the customer's stay.
You organize the reception and look after customers with your team.
You supervise the work of the receptionists in the team, you train them and motivate them to give their best and maintain at all times the 'Feel Welcome' spirit.
You contribute to reaching your department's quantitative and qualitative targets, especially related to promotion of Le Club AccorHotels Loyalty Program.
To summarize, you just have fun ^^

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential Japanese (Primary tongue)
English (Working level)
Optional languages Korean (Working level)

Essential and optional requirements

Able to write professional emails in Japanese and English. Familiar with FOLS, HotelLink and Trust You is a plus.

·  Excel
·  Word
·  FOLS