Front Office-Team Leader

Job description

Key tasks

You facilitate the customer's stay by taking care of all of their requests from their arrival through their departure from the hotel. You provide customers with attentive and personalised service. You have a thorough knowledge of the services on offer in the hotel, inform the customer and invite them to use them. You inform the customer about cultural and tourist activities in the town or region. You answer all customer requests as quickly as possible. You organise the concierge service. You monitor the quality of service offered to the customer. You know the habits of regular customers. You keep a discrete eye on comings and goings in the lobby.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Opéra