Front Office Supervisor

Job description

Key tasks

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• To consistently provide thoughtful, caring and sincere service
• To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
• To maximize revenues by upselling and following budget guidelines
• To handle Guest concerns and react quickly, logging and notifying proper areas
• Be fully competent in all reception and cashier duties
• To balance operational and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

*Should have good knowledge of OPERA system

*Previous experience in a leadership or supervisory role an asset

*Strong interpersonal and problem solving abilities

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Optional languages Arabic (Primary tongue)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra