Front Office Supervisor

Job description

Key tasks

• To assist Management in increasing the Hotel’s profitability.
• To supervise staff within the section.
• To assist guest and ensure their stays at the hotel are comfortable and an experience to remember.
• Having a positive attitude towards work, be self disciplined and self motivated, set a good working example for all subordinates.
• Responsible for the daily organization of section.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Use your supervision skills efficiency to encourage and motivate staff.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
• Establish good public relations with all guests.
• Provide guests with the most accurate and up to date information at all times.

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia (Primary tongue)
Optional languages English (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  TARS
·  FOLS