Front Office Supervisor

Job description

Key tasks

• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures do not take precedence over guest relations
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Has an impeccable attitude which conveys the image of the brand and hotel
'• Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles all incoming and internal phone calls
• Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Assists reservations department in receiving, entry and confirmation of reservations.
'

ibis Styles and its people

Simplicity
Working procedures are simple and thorough.
The uniform is relaxed and comfortable.

Quality
Extended multi-skill training designed to create all-round.

Sociability and accessibility
Hotels on the human scale: every manager is accessible to staff and leads his or her team as a family.
The customers are accessible, the contacts are numerous and pleasant.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)
Mandarin (Intermediate)
Optional languages Arabic (Intermediate)

Essential and optional requirements

** Minimum one year working experience as FO Supervisor or Shift Leader in a 2,3, or 4 star hotel in UAE
** Full working knowledge of OPERA, TARS
** Able to work with Excel, Word and Outlook
** Preferred candidates are currently based in UAE
** Mandarin speaking candidate (Chinese) is an advantage